Talk With a Credit Counselor or Get Help With Your DebtWave Account
Contact DebtWave Credit Counseling to ask questions about credit card debt, request a financial review, learn about our services or get help with an existing DebtWave account.
Choose the Best Way to Contact DebtWave
Whether you are exploring DebtWave for the first time, returning for additional help or already enrolled as a client, start with the option that best matches your needs.
New to DebtWave
Tell us about your credit card debt and current payment situation to begin a financial review.
Complete the Contact Form →Existing Clients
Already working with DebtWave? Use the client portal for account-related communication and information.
Access Client Login →Speak With a Counselor
Prefer to talk? Call our toll-free number during counseling hours.
(888) 686-4040Schedule a Call
Choose an available appointment time if scheduling a conversation is more convenient.
Book an Appointment →
Contact DebtWave About Your Credit Card Debt
You do not need to know which debt solution is right before contacting us. Start by sharing a little about your situation. A DebtWave counselor can then help you understand what options may be available.
- Tell us approximately how much credit card debt you have
- Let us know whether your accounts are current or past due
- Provide your preferred contact information
- There is no obligation to enroll in a Debt Management Program
Getting in Touch With DebtWave Is Simple
The goal of the first conversation is to better understand your situation—not to pressure you into a particular option.
Tell Us Why You're Contacting DebtWave
Complete the online form, call us or schedule an appointment based on what is most convenient for you.
Review Your Situation
If you are seeking debt help, a counselor can review your balances, payments, interest rates, budget and financial goals.
Understand Your Options
Depending on your situation, you may discuss budgeting, self-repayment, creditor programs or a Debt Management Program.
Contact Information
Phone & Email
- Toll Free: (888) 686-4040
- Direct: (858) 751-2600
- Fax: (888) 686-5087
- Email: info@debtwave.org
Counseling Hours
Pacific Time
- Monday–Thursday: 6:00 AM–6:00 PM
- Friday: 6:00 AM–5:00 PM
Customer Service Hours
Pacific Time
- Monday–Thursday: 6:00 AM–4:00 PM
- Friday: 6:00 AM–3:00 PM
Principal and Mailing Addresses
Principal Address
DebtWave Credit Counseling, Inc.
500 La Terraza Blvd, Suite 150
Escondido, CA 92025
Mailing Address
DebtWave Credit Counseling, Inc.
1835A S. Centre City Parkway, #508
Escondido, CA 92025
Frequently Asked Questions About Contacting DebtWave
What is the DebtWave phone number?
DebtWave's toll-free phone number is (888) 686-4040. You can also call (858) 751-2600.
Do I have to be behind on my payments before contacting DebtWave?
No. You can contact DebtWave while your accounts are current or after payments have become difficult to manage. A counselor can help you review your current situation and available repayment options.
I'm already a DebtWave client. How should I contact you?
Existing clients can use the DebtWave client portal for account-related communication. You can also contact customer service by phone.
Can I learn about credit counseling before contacting DebtWave?
Yes. Learn more about DebtWave's credit counseling services or review independent consumer information from the Consumer Financial Protection Bureau .
Does contacting DebtWave require me to enroll in a Debt Management Program?
No. Contacting DebtWave or completing an initial financial review does not require you to enroll in a Debt Management Program. You can review the information and decide what next step makes sense for you.
Ready to Talk With DebtWave?
Start online or call us to discuss your credit card debt, financial situation or questions about DebtWave's services.