Home Depot hardship program
Can a Home Depot Hardship Program Help With Credit Card Payments?
A Home Depot hardship program or other payment-assistance arrangement may be worth exploring when your Home Depot Consumer Credit Card payment has become difficult to manage.
The Home Depot Consumer Credit Card is issued by Citi. Therefore,
cardholders experiencing financial difficulty should contact Citi
to ask what hardship or payment-assistance options may currently be
available for their account.
However, help with one Home Depot card may not solve a larger debt
problem. If you also owe money to several other credit card companies,
nonprofit credit counseling can help you review your total debt,
monthly payments and household budget.
Free initial consultation •
No new loan •
No obligation to enroll
WHY CONSUMERS TURN TO DEBTWAVE
Nonprofit Credit Counseling Since 2001
501(c)(3)
Nonprofit Organization
Since 2001
Helping Consumers
NFCC
Member Agency
No New Loan
Debt Management Option
HOME DEPOT / CITI PAYMENT ASSISTANCE
How to Ask About a Home Depot Hardship Program
If you expect difficulty making your Home Depot credit card payment,
contact Citi and explain what has changed financially. Ask whether
Home Depot payment assistance, hardship assistance
or another repayment option may currently be available for your account.
Citi does not publish one Home Depot hardship arrangement that
guarantees identical terms for every cardholder. Therefore, ask
the representative to explain any account-specific offer before
you agree to it.
Home Depot Consumer Credit Card
1-800-677-0232
Citi currently lists this number for The Home Depot Consumer
Credit Card.
Account-Specific Assistance
Back of Your Card
You can also use the customer-service number printed on the
back of your Home Depot Consumer Credit Card.
Online Account Management
Citi / Home Depot
Review your balance, minimum payment, due date, promotional
balances and available credit before contacting Citi.
HOME DEPOT DMP PAYMENT ESTIMATE
Estimate Your Home Depot DMP Payment and APR
Use the calculator below to compare your current Home Depot
Consumer Credit Card balance, APR and minimum payment with
estimated Debt Management Program terms.
Because The Home Depot Consumer Credit Card is issued by Citi,
select Citibank from the creditor dropdown.
Then enter your current balance, APR and minimum monthly payment.
Calculator results are estimates for educational purposes.
Actual Citi participation, APR, monthly payment, creditor concessions
and account eligibility depend on current creditor guidelines and
the individual account. Completing this calculator does not enroll
you in a Debt Management Program.
HOME DEPOT FINANCIAL HARDSHIP
How Does a Home Depot Hardship Program Work?
A Home Depot credit card hardship arrangement
would generally be handled by Citi because Citi issues The Home
Depot Consumer Credit Card.
Citi's general consumer guidance explains that credit card
hardship programs may sometimes involve options such as a
temporary payment pause, reduced interest rate, waived late fees
or a lower minimum payment.
However, those are examples of possible hardship-program features,
not guaranteed Home Depot terms. Your individual account status,
financial circumstances and Citi's current policies determine
what assistance may actually be offered.
Before accepting an arrangement:
Confirm the monthly payment, APR, fees, program duration,
account status and what happens when the hardship arrangement ends.
HOME DEPOT PROMOTIONAL FINANCING
Special Financing Is Different From the Home Depot Hardship Program
The Home Depot Consumer Credit Card offers promotional financing
on certain purchases. However, promotional financing should not be
confused with a Home Depot hardship program.
Citi currently advertises six-month financing on qualifying
Home Depot purchases of $299 or more. Home Depot also periodically
offers longer promotional financing, including offers of up to
24 months on qualifying purchases.
Many of these offers use deferred interest. That means interest
accrues from the purchase date. If the promotional purchase
balance is not paid in full before the promotion expires, the
accrued interest can be charged to the account.
6 MONTHS
Everyday Promotional Financing
Qualifying Home Depot purchases of $299 or more may receive six-month promotional financing under current card terms.
UP TO 24
Special Promotions
Home Depot and Citi may offer longer promotional financing during selected promotions on qualifying purchases.
IMPORTANT
Deferred Interest Deadline
If the promotional balance is not paid in full within the promotional period, interest can be charged from the original purchase date.QUESTIONS TO ASK CITI
3 Questions to Ask About the Home Depot Hardship Program
1
What Will My Monthly Payment Be?
Confirm the exact required payment, when the new payment begins and whether it changes again later.
2
Will My APR or Fees Change?
Ask whether the interest rate or late fees change and how long any modified terms remain in effect.
3
What Happens to My Card?
Find out whether your Home Depot card remains available for purchases, is restricted, has its credit limit reduced or is closed.COMPARE YOUR NEXT STEPS
Three Ways to Address Home Depot Credit Card Debt
Your next step depends on the Home Depot balance, APR,
promotional financing, household budget and whether this is your
only significant credit card debt or one of several accounts.
1
Work Directly With Citi
If your Home Depot card is the primary account creating payment pressure, ask Citi which account-specific assistance options may currently be available.
2
Continue Paying on Your Own
If your budget allows it, consider increasing your payment, especially when a deferred-interest promotional deadline is approaching. Calculate Your Payoff Time →
3
Review a Debt Management Program
If several credit cards are straining your budget, nonprofit credit counseling may provide a coordinated repayment strategy for eligible accounts.LOOK AT YOUR TOTAL CREDIT CARD DEBT
When a Home Depot Hardship Program May Not Be Enough
A Home Depot hardship program may improve one
credit card payment without solving a larger monthly cash-flow
problem.
If you also have balances with several other creditors,
nonprofit credit counseling can help you review eligible accounts
together rather than negotiating separate repayment arrangements
one creditor at a time.
✓ Home Depot / Citi
✓ Capital One
✓ Chase
✓ Discover
✓ American Express
✓ Synchrony
✓ Bank of America
✓ Other Eligible Creditors
HOME DEPOT DEBT MANAGEMENT PROGRAM
Home Depot Hardship Program or a Debt Management Program?
Direct Citi assistance focuses on your Home Depot credit card.
A nonprofit Debt Management Program can take a broader approach
when several participating creditors are creating financial pressure.
Through a DMP, eligible participating creditors may provide
concessions such as reduced interest rates or payments according
to their current creditor guidelines.
Qualifying clients generally make one scheduled program payment,
and the credit counseling organization distributes funds to
participating creditors.
A traditional DMP is not another debt-consolidation loan.
Instead, eligible balances are repaid through a structured
repayment program without borrowing additional money.
Home Depot debt management program eligibility
and final terms depend on the individual Citi account and current
creditor guidelines.
DEBTWAVE HISTORICAL CITI ACCOUNT DATA
DebtWave's Experience With Citi Credit Card Accounts
Because The Home Depot Consumer Credit Card is issued by Citi,
DebtWave's broader Citi account history provides useful context
when considering a Debt Management Program.
These statistics represent Citi credit card accounts
collectively and are not limited to Home Depot accounts.
DebtWave analyzed Citi accounts enrolled in its Debt Management
Program from 2010 through 2024.
18,925
Citi Accounts Enrolled
12,831
Accounts Paid in Full
35
Average Months to Pay Off
$52M
Citi Debt Paid Off
22.68%
Average Starting APR
9.59%
Average DMP APR
$118
Average Starting Payment
$89
Average DMP Payment
Historical DebtWave analysis of Citi credit card accounts enrolled from 2010 through 2024. The study included approximately $70.6 million in enrolled Citi credit card debt, an average starting balance of approximately $3,737 and an average monthly payment reduction of approximately 24%. These results represent Citi accounts broadly and are not limited to Home Depot accounts. Historical results do not guarantee future creditor terms or individual outcomes.
COMPARE THE TWO APPROACHES
Home Depot / Citi Hardship Assistance vs. a Debt Management Program
Both approaches may help with payment pressure, but they address
different financial situations. The main distinction is whether
you need help with one Citi-issued Home Depot account or several
eligible creditors.
| Feature | Home Depot / Citi Assistance | Debt Management Program |
|---|---|---|
| Who provides it? | Citi | Nonprofit credit counseling agency |
| Accounts addressed | Home Depot Consumer Credit Card | Multiple eligible participating creditors may be included |
| New loan required? | No | No |
| Monthly payment changes? | Depends on account-specific assistance | Depends on participating-creditor guidelines |
| APR changes? | Confirm any offered terms directly with Citi | Eligible creditors may provide reduced APRs |
| Promotional financing? | Existing promotions may affect the account | Review promotional balances before enrollment |
| Budget and debt review? | Not the primary purpose | Included in the nonprofit counseling process |
| Multiple creditors? | Generally focused on the Home Depot account | Multiple qualifying accounts may be coordinated |
NONPROFIT CREDIT COUNSELING
Why Consider DebtWave for Home Depot Credit Card Debt?
DebtWave Credit Counseling, Inc. is a 501(c)(3) nonprofit
organization that has provided credit counseling, financial
education and Debt Management Programs since 2001.
DebtWave is also a member of the National Foundation for Credit
Counseling. A counselor can review your Home Depot credit card
alongside your other balances, APRs, monthly payments, income
and household expenses.
Speaking with DebtWave does not require you to enroll in a DMP.
Instead, you can compare paying the account yourself,
Home Depot payment assistance through Citi
and a nonprofit Debt Management Program before deciding how
to proceed.
NFCC Member Agency
DebtWave is listed in the National Foundation for Credit Counseling member-agency directory.HOME DEPOT HARDSHIP PROGRAM FAQS
Home Depot Hardship Program FAQs
Does Home Depot have a credit card hardship program?
The Home Depot Consumer Credit Card is issued by Citi. Therefore, cardholders experiencing financial hardship should contact Citi and ask which payment-assistance or hardship options may currently be available for their account.What is the Home Depot hardship phone number?
Citi currently lists 1-800-677-0232 for The Home Depot Consumer Credit Card. You can also use the customer-service number printed on the back of your card.Who issues the Home Depot Consumer Credit Card?
Citi issues The Home Depot Consumer Credit Card. Therefore, credit-account servicing and financial-hardship requests should generally be directed to Citi rather than a Home Depot store employee.Should I contact Citi before missing my Home Depot payment?
If you believe an upcoming payment may become difficult, contacting Citi early can give you more time to understand whatever account-specific options are currently available.Can Citi lower my Home Depot credit card payment?
Citi's general hardship guidance explains that credit-card hardship programs may sometimes involve reduced minimum payments. However, Citi does not guarantee one Home Depot minimum payment reduction for every account.Can a Home Depot hardship program lower my interest rate?
A lower APR may potentially be part of a credit-card hardship arrangement. However, any rate reduction depends on Citi's current account-specific options and should not be assumed before receiving an offer.Can Citi waive Home Depot credit card late fees?
Citi's general hardship guidance identifies waived late fees as one possible feature of some credit-card hardship programs. Whether fee relief applies to your Home Depot account depends on Citi's current policies and your circumstances.Is Home Depot promotional financing the same as hardship assistance?
No. Promotional financing is designed to finance qualifying purchases. Hardship assistance is intended to address difficulty making payments on existing debt.What does "no interest if paid in full" mean on a Home Depot card?
It generally means interest is deferred during the promotional period. If the qualifying promotional balance is paid in full before the deadline, the deferred interest is not charged. If it is not paid in full, interest can be charged from the original purchase date.Can a Home Depot credit card be included in a Debt Management Program?
Eligible Citi-issued Home Depot accounts may be able to participate in a nonprofit Debt Management Program. Participation, APR, payments and other concessions depend on the individual account and Citi's current creditor guidelines.Will my Home Depot card be closed on a DMP?
Credit card accounts included in a Debt Management Program are generally closed or restricted from new purchases. Specific account treatment depends on creditor requirements.Does a DMP forgive my Home Depot balance?
Generally, no. A traditional Debt Management Program focuses on repaying enrolled balances rather than settling the debt for less than the amount owed.Is a Home Depot DMP another consolidation loan?
No. A Debt Management Program does not replace your Home Depot balance with a new loan. Instead, eligible participating debts are repaid through a structured program administered by a nonprofit credit counseling organization.What if Home Depot is only one of several credit cards I owe?
This is where nonprofit credit counseling may be particularly useful. A counselor can review your Home Depot account together with balances from other eligible creditors rather than looking at one card in isolation.Are the historical Citi statistics above only for Home Depot?
No. The historical data represents Citi credit card accounts enrolled with DebtWave broadly and is not limited to Home Depot Consumer Credit Card accounts.How can I estimate my Home Depot DMP payment?
Use the embedded DMP Payment Calculator near the top of this page. Because Citi issues The Home Depot Consumer Credit Card, select Citibank from the creditor dropdown and enter your current balance, APR and minimum payment.GET HELP WITH HOME DEPOT CREDIT CARD DEBT
Compare Your Home Depot Credit Card Debt Relief Options
If your Home Depot payment has become difficult, contacting Citi
and asking what assistance is available for your account is a
reasonable first step.
However, if Home Depot is only one part of a larger credit-card
debt problem, DebtWave can help you compare your current repayment
strategy, a Home Depot hardship program and a
nonprofit Debt Management Program.
DebtWave Credit Counseling, Inc. is not affiliated with or endorsed
by The Home Depot, Inc., Citibank, N.A., Citi or their affiliates.
Home Depot, Citi and related names and trademarks belong to their
respective owners. Home Depot/Citi hardship assistance, promotional
financing, eligibility and account terms may change. Debt Management
Program eligibility, creditor participation, interest rates, payments
and concessions vary by creditor and individual account. The historical
Citi statistics shown above represent Citi accounts broadly and are
not limited to Home Depot accounts. Calculator results and historical
results do not guarantee future creditor terms or individual outcomes.
DebtWave is a 501(c)(3) nonprofit organization and does not lend money.