
Everything You Need to Know About The Best Buy Hardship Program through Citibank (CBNA).
Perhaps you recently maxed out your Best Buy Credit Card? Or your minimum payments aren't making a dent because your interest rates are ridiculously high? If you feel like you are running on a treadmill trying to pay off your debt, then maybe it's time to look into the Best Buy Hardship Program.
What are your options to pay back your Best Buy credit card debt?
If you find yourself with an overwhelming amount of credit card debt, the Best Buy Hardship program can help. Facing a large amount of credit card debt can be scary. Undoubtedly, it’s a constant reminder that we messed up. And chances are neither your your parents nor your formal education prepared you on how to handle this situation.
With the average interest rate of department store cards currently hovering close to 30%, paying off this debt presents a great challenge.
The first thing that must be done is putting a stop to using the card. Each time we use a credit card we are likely purchasing something we can’t afford. Create a detailed budget and use debit cards instead. Revisit this budget periodically and make revisions. Increase income. And decrease expenses.
Best Buy Hardship Program
If you find yourself struggling with retail store and/or credit card debt, the Best Buy Hardship program can provide relief. To find out if you qualify, contact Best Buy (Citibank) directly. Provide them as many details as possible about your financial situation. Be prepared to provide them with your monthly income and a list of detailed expenses. Telling them that you are simply looking for a lower payment so you can travel abroad probably won’t work. You must have a significant hardship reason. Paint the picture that you are struggling. Without a doubt, job loss or medical emergency are prime examples.
Any concessions granted by Best Buy will likely be temporary. A reduced interest rate will usually last less than 12 months. Take advantage of that time and attack your debt with extra payments. Some creditors might reduce your credit limit or even close your card once they approve you on their hardship plan.
If you have no luck getting concessions with Best Buy, credit counseling is your next best option. Best Buy works very well with these nonprofit organizations. They reduce interest rates drastically. Payments typically get lowered as well. Your credit card will be closed on their debt management program. This can be viewed as a good thing for some as the temptation to continue using the card is eliminated.
DebtWave has been helping Best Buy Hardship Program clients since 2002

DebtWave has worked with various credit card accounts, including Best Buy, since 2002 helping clients pay off debt at lower interest rates. Most clients add other credit cards to their plan such as Discover, Walmart and Target accounts. Clients make payments via ACH either monthly, semi-monthly, weekly or biweekly and then DebtWave disburses payments to their creditors. Most clients complete their program and become debt free in less than 5 years. DebtWave has a 68% successful completion rate.
DebtWave conducted a study during a 15 year period (2010 through 2024) which they enrolled 2,931 Nordstrom accounts onto their program. As a result, they discovered that 2,031 clients successfully paid their balance in full. And 201 clients are still actively paying down their debt.
Here are some additional stats from these clients:

The Dream of Getting Out of Debt on Your Own is Obtainable
Paying back your credit card debt seems unrealistic. But it has proven to be achievable by thousands of DebtWave clients. If you would rather tackle the debt on your own, it can be achieved. First, create your own plan. Next, lower your interest rates. High interest rates (25-30% APR) on credit cards make it challenging. This would require you to significantly increase your minimum payments (at least 2x) to make progress.
If you succeed in reducing your rates below 10%, then use a payoff calculator or google spreadsheet to create a plan. Find ways to increase income and reduce expenses. Stay motivated and refrain from using cards again. Build an iron clad budget that accounts for all expenses.
Accordions
Most credit card companies do not have a formal settlement or debt forgiveness program. In order for a creditor to settle a portion of your debt, you would need to be severely delinquent. Usually more than 6 months behind. At that point, most creditors would be willing to receive a lump payment of 40-60% of the balance and forgive the remaining balance. However, the amount forgiven would typically be considered taxable income by the IRS. Consider Credit Counseling or a Best Buy Hardship Program first.
Yes. Most credit card companies have a hardship program including Best Buy (Citibank). However, your financial hardship reason must be compelling to merit the benefits. Credit Card companies will temporarily lower your interest rate and payment for about 6-12 months to help you get back on track.
Be prepared to answer the following questions. First, Are you currently in a financial hardship? Second, What has caused the financial hardship. And finally, How long do you expect this hardship to last?
Credit counseling agencies offer hardship programs that last up to 60 months.
